Privacy Policy

1. Introduction

VisaHorizon is committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Tunisian laws.

2. Data We Collect

We may collect the following information:

• Personal Information: Name, surname, date of birth
• Contact Details: Email address, phone number, mailing address
• Academic Information: Degrees, transcripts, resume
• Technical Data: IP address, browsing data (cookies), device used
• Administrative Documents: Passport, ID photos, proof of identity

3. Purpose of Data Processing

Your data is used strictly within the scope of our services:

• Assessing your eligibility for academic programs
• Preparing and tracking your application
• Assisting with visa procedures
• Continuous service improvement
• Communications regarding your application (emails, SMS, calls)
• Sending relevant updates (with your consent)

4. Legal Basis for Processing

We process your data based on:

• Performance of a contract (services you request)
• Your explicit consent (marketing communication)
• Legal obligations (document retention)
• Legitimate interests (service optimization)

5. Data Retention

Your data is retained as follows:

• Active files: For the duration of your application process
• Closed files: 5 years after your last interaction (legal requirement)
• Administrative documents: As required by competent authorities
• Browsing data: Maximum of 13 months for cookies

6. Data Security

We implement strict technical and organizational measures:

• Encryption of sensitive data
• Restricted access to authorized personnel
• Regular and secure backups
• Advanced security protocols for transactions
• Ongoing staff training on data protection

7. Data Sharing

Your data may be shared with:

• Partner universities (only relevant application data)
• Consular authorities (for visa processing)
• Technical service providers (hosting, tools) under strict confidentiality
• Legal authorities when required by law

We do not sell or rent your data for commercial purposes.

8. International Transfers

Some data may be transferred outside Tunisia to:

• Universities in your destination country
• Technology partners based in the EU or US (with proper safeguards)

All transfers are governed by standard contractual clauses or other legal mechanisms.

9. Your Rights

Under Tunisian law and GDPR, you have the following rights:

• Right of access: Obtain a copy of your data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Limit data use in certain cases
• Right to object: Object to processing for legitimate reasons
• Right to data portability: Receive your data in a structured format
• Right to withdraw consent: Withdraw consent at any time

To exercise your rights or for any inquiries, contact our Data Protection Officer:

Email: contact@visahorizon.tn
Mail: VisaHorizon – DPO Service, 31 Cité Essaada, 5000 Monastir, Tunisia

We commit to responding within one month.

10. Cookies and Similar Technologies

We use:

• Essential cookies: For site functionality
• Analytics cookies: For audience measurement (Google Analytics)
• Preference cookies: To remember your settings (language, interface)

You can manage your preferences through our cookie policy or your browser settings.

11. Policy Updates

This policy may be updated to reflect legal or operational changes. We will notify you of significant updates via email or site notification.